ResolveDesk — High-Velocity Support Operations SaaS Starter Kit

Launch your customer support platform or sell your own B2B HelpDesk SaaS with ResolveDesk, a production-grade Laravel 13 starter kit built with Livewire 4 and Tailwind CSS 4.

Unlike generic Bootstrap admin templates or soft editorial dashboards, ResolveDesk features a Modern Support Operations visual identity (deep graphite #0B0D11, dark slate #13171F, and vivid electric orange #FF5722) engineered specifically for fast-paced customer success teams and IT operations squads.

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⚡ What Makes ResolveDesk Different?

• Real Backend Architecture: Not a frontend mockup or static template. Includes fully functional database migrations, Eloquent relationships, policies, queues, and notification dispatchers.
• Tenant-Scoped Data Isolation: Multi-tenant by design using the BelongsToOrganization Eloquent global scope to guarantee 100% data boundary security between companies.
• Two Complete Portals: A staff operations workspace for support agents and a completely separate customer self-service portal (/portal).
• Database-Backed Automation: An event-driven rule engine that automatically routes tickets, flags VIP customers, monitors SLA breaches, and triggers team handoffs.

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🚀 Key Modules & Features

1. Unified 3-Column Ticket Workspace

• Multi-Queue Filtering: Instant views for My Tickets, Unassigned, Open, Pending, Resolved, Closed, Urgent Priority, and SLA Breached.
• Clear Conversation Distinction: High-contrast visual boundary between Public Customer Replies and Private Internal Agent Notes (internal notes are strictly hidden from customers).
• Keyboard Macro Shortcuts: Reusable canned response expansion (/hello, /pw-reset, /bug-investigate, /resolved).
• Real-Time SLA Timers: Live countdown indicators tracking first response and resolution targets.
• File Attachments: Drag-and-drop file uploads with policy-gated download links.

2. Dedicated Customer Self-Service Portal (/portal)

• Independent customer authentication guard (auth('customer')).
• End-users can self-register, submit new tickets with attachments, view real-time progress, and reply directly.
• Post-Resolution CSAT Ratings: Integrated 1–5 star customer satisfaction survey with comment capture.
• Strict data privacy: Customers can never see internal notes, other customer tickets, or agent metrics.

3. Rule-Based Automation Engine

• Configure trigger-based automations: ticket.created, ticket.updated, customer.replied, sla.warning, no_agent_response.
• Evaluate condition fields (priority, status, subject, customer_vip, hours_without_reply).
• Perform automated actions: assign teams, assign agents, set priority, apply tags, flag requires attention, and add automated internal notes.
• Scheduled CLI background runner (php artisan resolvedesk:automations).

4. Knowledge Base CMS & Public Help Center (/help)

• Admin CMS for publishing markdown guides, organizing categories, and featuring articles.
• Clean public Help Center with instant search, view counters, and customer helpfulness voting (Yes / Needs Improvement).

5. Team & Agent Capacity Management

• Seeded with 5 operational squads: Technical Support, Billing & Subscriptions, Customer Success, Enterprise Escalations, and Platform Reliability.
• Role-based authorization (Owner, Admin, Supervisor, Agent) powered by Laravel Policies and Gates.
• Agent availability indicators (online, away, offline), workload caps, and assigned ticket counters.

6. Analytics & CSV Export Center

• Filter metrics across 7-day, 14-day, 30-day, 90-day, or all-time periods.
• Average First Response Time, Average Resolution Duration, SLA Compliance %, and 5-Star CSAT distribution.
• One-click CSV export ready for Excel, Google Sheets, or BI tools (/reports/export).

7. SaaS Billing & Subscription Architecture

• Organization models pre-configured with plan_name, subscription_status (active, trialing, canceled), seat quotas, and trial expiration timestamps.
• Modular architecture ready for seamless Laravel Cashier (Stripe / LemonSqueezy / Paddle) integration.

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🛠 Tech Stack & Developer Experience

• Framework: Laravel 13
• PHP: 8.3+ (Fully compatible with PHP 8.4)
• Frontend: Livewire 4, Alpine.js, Blade Components
• Styling: Tailwind CSS 4 (modern CSS-first @theme configuration)
• Icons: Lucide Icons
• Database: SQLite (local zero-config) / MySQL 8+ / PostgreSQL
• Code Quality: 100% formatted with Laravel Pint
• Automated Testing: 28 complete Pest feature tests covering auth, tenant isolation, portal privacy, and automation engine

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📦 What’s Included in the Box?

• Complete source code with clear directory conventions
• 100% production-ready migrations, seeders, factories, policies, and services
• Pre-Seeded Demo Company (Orbit Support):
  • 14 Staff members (1 Owner, 2 Admins, 3 Supervisors, 8 Agents)
  • 40 Realistic customer accounts
  • 5 Support teams
  • 100 Complete tickets with full timestamps
  • 250 Conversation messages (public replies & internal notes)
  • 20 Pre-written Knowledge Base articles across 5 categories
  • 15 Canned response templates
  • 10 Active automation rules
• One-click demo login buttons for both Staff and Customer portals
• Comprehensive README documentation and environment examples